Hazel Hair Salon Policy

Hair cleanliness:

At Hazel Hair I use high end Redken colour products. These products work best when used on clean fresh hair. If the hair needs to be washed and dried prior to colouring the hair, this will incur an additional charge to take into account the time and extra product used.

By coming in with clean hair that doesn’t have excessive build up of product already in it, I am able to provide you with the beautiful colour you deserve.

Late cancellation or no show:

In an industry that is run on appointments and booked out time slots, it is important that clients understand the impact that late cancellations and no shows have on the running of the business.

Any cancellations or moved appointments within 24 hours of the booked appointment will be charged 50% of the cost of the booking. Any no shows will be charged 100% of the cost of the booked appointment.

These charges will need to be paid in full before future bookings are secured. I understand that life is unpredictable and will take into account any unforeseen health scares or family issues when looking at this.

Haircare:

I aim to provide all clients with the best possible colours when coming into Hazel Hair and there are a few ways in which the client can help to achieve this. Use of High quality haircare products at home, ensures that the colour products I use in salon are able to do their job properly.

During consultation, it is helpful to know about the previous haircare products used and what colour services have been done prior. Openness and honesty when talking about this topic will help me to advise clients on the best way forward with colouring and will help to prevent adverse reactions.

Complaints:

Obviously it is my aim to send all clients away feeling pleased with their hair. If this is not the case and you are unhappy with your style or colour, please speak to me before leaving the salon so that I can work with you to improve or change any aspects within reason. Any complaints must be made within two weeks of the appointment. Please contact me to enable me to provide a fair solution rather than seeking help from another stylist.

Pre-service consultation is carried out to agree on what is required. If at the end of the service you have changed your mind and regret your choices, this is outside the complaints process and won’t be considered the responsibility of Hazel Hair.